Frequently asked questions.
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Frequently asked questions. *
Shipping & Delivery
When will I get my order?
Production time: 1–2 business days.
Shipping: 2–7 business days after dispatch, depending on destination. These are estimates, not guarantees.
Where will my order ship from?
We use a print-on-demand service with a worldwide print network. Your item is routed to a suitable facility; separate items may arrive separately.
How do I track my order?
Where tracking is available, we’ll email the link after dispatch. Not every service is tracked.
Will I be charged customs for my order?
International shipments may incur local import duties or taxes. Check your destination’s rules before ordering.
My order is late or missing. What should I do?
Check the tracking, delivery address and local carrier, then email hello@studiopoes.co with your order number. We’ll investigate with our print-on-demand service and do our best to help.
Can I change my delivery address?
Please email hello@studiopoes.co within 2 hours of placing your order with your order number and the correct delivery address. After this window, changes may not be possible.
An incorrect address or unclaimed parcel may lead to additional reshipping costs. Your statutory rights are unaffected.
Orders & Returns
How are your products made?
My illustrations are created digitally in Procreate, then printed to order with our print-on-demand service.
Can I cancel my order?
We offer a 2-hour window after you place your order to cancel or request changes. Email hello@studiopoes.co with your order number and the change you need.
After this window, your print may already be in production, so we may be unable to cancel or change it. This does not affect your statutory withdrawal or return rights.
My item is damaged, faulty or incorrect. What should I do?
We want you to love your art. If your print arrives bent, damaged or with a printing defect, we’ll gladly arrange a free replacement or refund.
Please contact hello@studiopoes.co within 30 days of delivery with your order number and clear photos of the issue and packaging. Keep the item and packaging, and contact us before returning anything. If we sent the wrong item, please let us know too.
The 30-day reporting request does not limit your statutory rights. If you have any questions, reach out — we’ll do our best to help.
What’s your return policy?
Each art print is individually printed on demand after you place your order. We don’t offer voluntary change-of-mind returns or exchanges.
This does not affect any statutory right to withdraw from your purchase or return an item. Email hello@studiopoes.co with your order number for help and return instructions before sending anything back.
Do you offer refunds?
If your print arrives damaged, faulty or incorrect, we’ll arrange a free replacement or refund. Please email hello@studiopoes.co with your order number and photos of the issue and packaging.
Refunds are made to your original payment method. Your statutory refund and withdrawal rights remain unaffected.
Can I exchange an item for a different size or colour?
We don’t offer voluntary exchanges for a change of mind or an accidental order. If you need to cancel or change an order, please email hello@studiopoes.co within 2 hours of placing it.
If your item is damaged, faulty or incorrect, we’ll help arrange a replacement or refund. Your statutory rights remain unaffected.